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1. Why HP ITIL Certification is important?

• ITIL certificate shows that the certified professional of the certificate has an thoughtful of Best Practice for IT Service Management that can be applied straight away at some level
• ITIL certification is well known worldwide
• Certification also lays the groundwork for a job road map

2. Why is it essential to get classes from an accredited trainer?


Only accredited course providers may give certificates. Any certification from a non-accredited trainer would be worthless.

3. What steps should I take before selecting an ITIL trainer?

ITSMF USA has shaped a checklist of questions you should ask of a education provider. For more in sequence, please visit to Home | ITSMF-USA and click on the Certification link. Other helpful questions include:
• Are the instructors certified at the Manager level (v2) or ITIL Expert stage (v3)?
• Is the organization accredited? By whom?
• Is the course curriculum accredited? At the Foundation Level? At the Manager's Level?
• To what level is the teacher accredited and certified?
• For what language were the materials initially developed?
• What field experience, or experience within IT, or as part of an ITSM project, does the instructor have?
• Does the provider have fresh satisfaction survey responses regarding the class?
• How long has the organization provided accredited preparation?

4. Which test agency does HP Education support?

In the US and Canada, HP Education utilizes exams and services from both CSME and Loyalist. We also labour with those exam institutes as well as ISEB, EXIN, and APMG to help drive improvements and new certifications significant to our customers. If you have a preference for certification from one or the other, please get in touch with your local HP representative or 1-800-HP-CLASS to talk about.

5. Who prepares the exams?

APMG prepares the innovative question database. EXIN, ISEB, and APM Group may every prepare their own exams using these questions. Each agency has a collection of exams which they use for a era of time and then remove from the market. Exams are reviewed some times previous to they are introduce. CSME and Loyalist bring ISEB and EXIN exams, in that order into various in nature based markets.

6. Are there any practice exams available?

Yes. You can analysis a few sample questions on the EXIN website at EXIN Exams - EXIN Exams

7. What languages is the exam offered?

In the US and Canada, HP Education delivers the exams in English. (extra information about exam language versions can be found at the official ITIL test site (http://www.apmgroup.co.uk/ITIL/ExamLanguageOptions.asp.)

8. Am I allotted additional time on an examination if English is not my first language?

If English is not your first language, you may be authorized extra time and a hardcopy translating dictionary to complete your examination. HP have to be notified of this require in advance of the course/exam delivery. If you're enrol into an openly scheduled course or test sitting, you must inform HP at the time you list that you will require extra time. If you will be taking the course or examination at a dedicated onsite session, you will need to inform your session coordinator, who must then inform HP when the course/exam is well-organized.

The quantity of extra time allotted depends on the exam type (Foundation, Practitioner, Service Manager, etc.) and the exam organization owning the papers (ISEB, EXIN, etc.), as follows:

9. How many times can I reappear in specific exam?

There is no limit. However, keep in mind that course content may alter, and that you may also require paying for 2nd and following exam attempts. There are many options for retaking exams - please demote to the previous question for particulars on how to timetable a retake.

10. Can I win PDU credits from PMI for attending HP's ITIL courses?

You can use this guide to find out the number of PDUs for each ITIL course.
Certified PMPs are accountable for treatment qualifying activities to PMI as they occur. PDUs should be reported using the Online PDU Resources scheme at http://tel.occe.ou.edu/pmi/PMI_Member/PDUlogin.php3.

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